Refund policy
Updated September 28, 2026
If the file does not work for you, we refund you. You have 30 days after purchase to write to us.
How to ask for a refund
Write to bonjour@samrostudios.com within 30 days of purchase. Include the email on your Stripe receipt and, if you like, what did not work.
You do not need to send us the file or your statements.
What happens next
If the problem is an import that fails, we may first offer help. If you prefer the refund, you get it.
The refund is made by Stripe, to the payment method you used. How long it takes to show on your statement depends on your bank.
Files with something to check
If our checks find something to look at, for example balances that do not match, we tell you before payment. The price stays the same. If the paid file does not work for you, write to us within 30 days and we refund you, as for any other file.